The Agreement Between Our Casino and Its Members
Eligibility
Age
A member must be over 18, or the legal age for gambling under the law that applies to the member, whichever is higher.
Capacity
A member must be able to enter a binding agreement.
Responsibility for location
The member is responsible for confirming that gambling is lawful where the member is. The use of any service that masks or alters the real location is prohibited.
Personal use
The service is for a private individual acting in a personal capacity. Affiliates and related parties may not hold a standard player account.
Registration and the account
One account
A member may register one account. A second account may be closed and its bets voided.
Accurate details
Contact details must be accurate and kept up to date. False details lead to suspension.
Discretion
Registration is not guaranteed, and we may refuse it. The sign-up page is an invitation to treat and not an offer.
Password
The password is confidential and the member’s responsibility.
Affiliates and staff
Persons connected with our business, including affiliates and staff, may not hold a standard player account without written approval.
No transfer
An account cannot be sold, transferred or pledged, and funds cannot be moved between accounts.
Deposits
Methods held in the member’s own name
The member must be the lawful owner of the method used, and must pay in good faith without attempting to reverse a payment.
Fees and rates
We normally bear transaction fees, and the member bears bank charges. Deposits in another currency are converted at the daily rate of an exchange-rate service or at the rate of the bank processor.
Chargebacks
A reversed payment forfeits the winnings from that deposit. An administration charge is applied for each chargeback, denial or reversal.
Sources of funds
Funds from criminal, illegal or unauthorised activity are prohibited.
Withdrawals
Minimum
The minimum withdrawal is set by these terms, and the full balance may be withdrawn on closure of the account. The cashier states the minimum for each method before the request is confirmed.
Verification
Before a withdrawal we may require photo identification, which is a passport, driving licence or national identity card, and a recent utility bill that shows name and address.
Return of funds
Withdrawals are paid to the card, account or wallet used for the deposit.
Fee for unplayed deposits
A fee applies when a deposit has been wagered less than once.
Limits and review
Larger sums may need additional processing and a security review. We may apply withdrawal limits that depend on the account history, verification status, payment method and total winnings.
Bonuses and rewards
Wagering
Every bonus carries the wagering requirement, period and game weighting stated in its terms. Only real-money wagers count towards promotional progress.
Exclusions
Certain games, providers, bet types and activities may be excluded from wagering.
Expiry
Time-limited rewards expire automatically if they are not completed or claimed.
Abuse
We may withhold, cancel or reverse a reward where abuse is suspected.
Conduct and play
Prohibited conduct
Cheating, collusion, market manipulation, spam, scraping and unlawful activity are prohibited.
Automated tools
Automated tools are allowed for standard gameplay only.
Results
A result is final 72 hours after it is decided, unless a match result is overturned, in which case wagers are refunded.
Wager limits
We set minimum and maximum wagers and may change them without notice.
Errors
System errors
A system error voids the affected bets, and the member must report it at once.
Wrong odds
Materially incorrect odds may be cancelled at our discretion.
Mistaken credits
Funds credited by mistake remain ours and are removed.
Limits, exclusion and closure
Self-exclusion
A member may self-exclude by email from the registered address, and the request takes effect within 24 hours.
Closure by the member
Closure is requested by email from the registered address.
Closure by us
We may suspend or close an account, void bets and return the funds, where these terms are breached.
Dormant and restricted accounts
We may restrict an account that is used in breach of these terms. Funds that belong to the member remain payable to the member after the restriction, subject to verification.
Complaints and disputes
Time limit
A dispute about a wager must be lodged within three days of the day the wager was decided.
Response
We intend to answer every query within 28 days.
Escalation
The complaint passes from customer service to management, and then to arbitration if unresolved.
Content and third parties
Ownership
The software, games, text, marks and design of the service belong to us or to our licensors. A member receives a personal right to use them for play and no other right.
Third parties
Games and payments are supplied in part by third parties, whose own terms may also apply. We are not responsible for the content of any website that is linked from the service.
Liability
Use at the member’s risk
Gambling carries a risk of loss, and the member accepts responsibility for the amounts wagered.
Interruptions
We do not promise uninterrupted access. We are not liable for a loss caused by a failure of a network, a device or a third-party service that we do not control.
No credit
We do not give credit for the use of the service.
General
Money laundering
Transactions may be checked to prevent money laundering and the financing of terrorism.
Language and law
The English text controls where it differs from a translation. The terms are governed by the law stated in the full agreement.
Notices
Notices to a member are sent to the registered email address and take effect when sent. Notices to us are sent to [email protected].
Changes
We may change these terms, and the changed terms apply from publication. Contact: [email protected].