BigGerz on Your Phone: Fault Finding for the Web App
- The icon is missing from the home screen. The shortcut was removed, or the browser was reset. Open the site in the phone browser, which always gives access to the casino.
- Games load slowly. The usual cause is the connection or a full browser cache. Switch between Wi-Fi and mobile data, then clear the cache.
- The sign-in does not hold. Cookies are blocked, or the date and time of the phone are wrong. Allow cookies for the site and set the clock to automatic.
- A game freezes mid-round. Reopen the game from the lobby. Round results are held on our servers, so the result is not lost.
- The cashier shows an error. Note the wording and the time, then write to live chat.
- A document upload fails. Reduce the photograph size, or take it again in daylight.
| Symptom | Likely cause | First action |
|---|---|---|
| Blank lobby | Cache or connection | Reload, then clear cache |
| Repeated sign-out | Cookies blocked | Allow cookies |
| Deposit not shown | Network confirmation pending | Check the transaction in the wallet |
| No sound in live game | Silent switch or tab muted | Check device volume |
| Chat does not open | Browser restriction | Try a second browser |
What the app is
Our mobile casino is a progressive web app for Android and iOS. It is not published in an app store, and the full library is available through the browser. The web app updates itself when the site changes, so there is no version to install by hand.
The BigGerz casino UK overview describes the game library, sportsbook and rewards available on the platform.
Where the casino runs
The casino opens in the phone browser, on Android and iOS alike, and the lobby, the cashier and live chat are all available there. Games, payments and verification work as they do on a computer. Live chat is open around the clock to registered members and answers in English, and in German, Portuguese and Russian.
For the welcome offers and wagering requirements shown in the mobile cashier, read the BigGerz bonus guide.
Clearing the cache safely
Clearing the browser cache removes stored files for the site, not the account or the funds. After clearing it, you may need to sign in again, so keep your login details at hand. Browser settings differ between iPhone and Android, but the option is found under privacy or site data in each.
Faults that need our support team
Write to live chat when a deposit has been confirmed on the network and does not appear after the network confirmations are complete, when a withdrawal shows a status that has not changed for more than a day, or when the cashier gives an error that survives a reload. For identity or payment matters, add the email address of the account and the transaction reference. Our address for written requests is [email protected].
Support in live chat is available around the clock to registered members. Chat answers in English, and in German, Portuguese and Russian.
Browser and system notes
| Platform | Browser we recommend | Note |
|---|---|---|
| iPhone | Safari | Keep the system version current |
| Android | Chrome | Keep the browser version current |
| Both | Current version | An outdated browser slows the lobby |
Keep the browser and the operating system up to date. Most faults with the lobby, the cashier and chat come from an old browser version, and an update resolves them without any change to the account. If you use a content blocker, allow the site, since a blocker can stop the cashier from loading its payment frame.
Once the cashier loads, the BigGerz payments guide explains its deposit and withdrawal panels.
Data and storage
Game assets are stored on the phone after the first load, which makes the second load faster. If storage is nearly full, the browser may remove them, and the next load takes longer. Freeing space on the phone is enough; nothing in the account is affected.
What the web app asks of your phone
The web app asks for few permissions. A notification permission is optional, and refusing it changes nothing in the account or in the cashier. The camera permission is requested only when you photograph a document for verification, and it can be withdrawn in the phone settings after the upload. Location is not needed to play, and we do not ask for contacts or storage.
The BigGerz account verification guide lists the identity documents accepted before a first withdrawal.
Faults by cause
Connection
A game that stalls at the loading bar is usually waiting for data. Move to a stronger signal, turn off a VPN-style tool, and reload. Our terms do not allow location-masking services, and such a tool may also interrupt the cashier.
Browser
If one browser fails and another works, the first holds stale data. Clear its cache for the site and sign in again. If no browser works, check the phone clock and the date.
Account
A message that the account cannot be accessed is not a fault of the phone. Write to support with the registered email address, and do not try the password repeatedly.
Keeping a shared or borrowed phone safe
- Lock the phone with a code, a fingerprint or face recognition.
- Do not sign in on a shared device.
- Do not use public Wi-Fi for payments.
- Sign out when you finish a session on a borrowed phone.
FAQ – BigGerz
The casino runs in the phone browser as a progressive web app and is not published in an app store.
Android and iOS devices, in their current browsers.
No funds or account details are lost. You sign in again, and games reload their files.
It downloads its files as it opens. Wi-Fi or a stronger signal usually resolves it.
Reopen the game from the lobby. The result is held on our servers.
Yes. Take them in daylight with all four corners visible and send them through the account.
The account email, the time, and the wording of the message or the transaction reference.
Yes. Chat is open around the clock to registered members.