About BigGerz
BigGerz is an online casino and sportsbook. This text states what we provide to members in the United Kingdom, the standards we apply when we describe our offers, and the points at which responsibility passes to the member. It is a statement of role, and it is not an advertisement.
BigGerz in brief
| Subject | Statement |
|---|---|
| Service | Online casino and sportsbook |
| Casino | Slots, live dealer tables and table games |
| Sport | Football, tennis, basketball, cricket and esports, before the match and in play |
| Rewards | Welcome offers, cashback, rakeback, loot boxes, six VIP levels |
| Payments | Cryptocurrency, e-wallets and voucher payments through our cashier |
| Access | Browser and progressive web app on Android and iOS |
| Contact | Live chat and [email protected] |
What we provide
The casino lobby holds more than 5,000 titles from studios that include Pragmatic Play, Hacksaw Gaming, NetEnt, Play’n GO, Nolimit City, BGaming and Yggdrasil. Evolution and Ezugi supply the live dealer tables. The sportsbook offers markets on football, tennis, basketball, cricket and esports.
Members hold one account each and use it for the casino and for sport. The VIP programme applies to casino play and has six levels, from Tiny to BiggerZ.
Standards for describing our offers
We state an offer in the same terms in which it is applied. A percentage is always given with its wagering multiple and the period for completing it. The welcome match of 150% carries a 40x multiple and a period of 14 days, and we do not describe it without both.
Where the terms of an offer differ from a description in an article, the terms shown in the cashier control. We do not describe winnings as expected, likely or typical, and we do not describe any game as a source of income. Examples of arithmetic are labelled as examples.
What we do not state
We do not state a figure that we cannot support from our own terms. Where a limit depends on the account history, the verification status, the payment method or the total winnings, we say that it depends on those matters and do not publish a general number for it.
Responsibilities
| Matter | Our part | The member’s part |
|---|---|---|
| Account | Open one account per person | Give true details and keep the password confidential |
| Payments | Credit approved payments | Use only methods held in your own name |
| Verification | Review documents promptly | Send a passport, driving licence or national identity card and a recent utility bill |
| Play | Provide limits, breaks and self-exclusion | Decide a budget and keep to it |
| Complaints | Answer within a reasonable time and intend to answer within 28 days | Lodge a wager dispute within three days |
Our cashier
The cashier is where a member’s money moves, and we describe it exactly. It supports twelve cryptocurrencies, the e-wallets Skrill, Neteller and MiFinity, and Paysafecard. Bank cards, where the cashier lists them, are handled by a third-party processor that converts the payment into cryptocurrency. Withdrawals by cryptocurrency and e-wallet are normally released within hours, and a bank transfer may take up to three days.
| Matter | Rule |
|---|---|
| Fees | Charges made by a member’s bank are the member’s |
| Withdrawal fee | Applies when a deposit has been wagered less than once |
| Return of funds | To the method used for the deposit |
| Review | Larger sums may need additional processing and a security review |
Verification
We verify identity because the rules on money laundering require it and because it protects the member’s funds. Verification is requested before the first withdrawal. We ask for a photo identity document, which is a passport, driving licence or national identity card, and a recent utility bill that shows the member’s name and address.
Documents are used for verification and for no other purpose, and they are seen by the staff who need them. A member who is asked for further documents will be told why. If the name on a document differs from the name on the account, we ask for an explanation and do not release a payment until the difference is resolved.
Languages and support
The site is available in seven languages: English, German, Japanese, Portuguese, Russian, Spanish and Turkish. Live chat is open around the clock to registered members. It answers in English, German, Portuguese and Russian. Documents and formal requests are accepted by email at [email protected] from the registered address.
Telephone support is not offered. A member who needs to speak to a person about gambling harm can call the National Gambling Helpline on 0808 8020 133.
Updates and corrections
We review the text of our pages when an offer, a payment method or a rule changes, and the changed text replaces the old text. A member who finds a discrepancy between a page and the terms in the cashier should write to us with the page title and the passage concerned. We correct the page, and where an error affected a member, we state what the terms allow.
Players in the United Kingdom
Our examples are given in pounds sterling and dates are written day, month, year. Members must be 18 or over. Independent organisations offer advice that is free and confidential: GamCare and Gambling Therapy provide chat and guidance, and GamAnon supports family members. We list these services because help should be easy to find, and not because a member is expected to need it.
Commitments on play
The casino provides deposit, wager, loss and time limits, breaks, self-exclusion and closure, all by request. A member who asks for protection receives it promptly. We do not offer credit, and we do not accept a payment from a method that is not in the member’s name.
Marketing to a member who has chosen self-exclusion is stopped. Information about a member’s limits is not shared for marketing.
What this text is not
It is not legal advice, a financial recommendation or a guarantee of any outcome. The terms and conditions govern the agreement between a member and BigGerz, and the privacy notice governs personal data.
Security and records
We use encryption on the connection between the member’s device and our servers, and we offer two-factor authentication by QR code. Identity documents are used for verification and for the prevention of money laundering, and records are kept for at least five years from the last transaction or the closure of the account, as the rules on money laundering require.
How to reach us
- For a payment, a bonus or a login question, open live chat.
- For documents, a closure, a self-exclusion or a formal complaint, write to [email protected] from the registered email address.
- For a matter that customer service has not resolved, ask in the message that it be passed to management.