Leaving BigGerz and Coming Back: Your Account Step by Step
A BigGerz account can be closed at any time. Closure is made by email from the registered address to our customer support department, needs no reason, and makes the whole balance available for withdrawal, including amounts below the usual minimum for a single payment.
The BigGerz withdrawal guide explains the payment methods, identity checks and usual fee rule.
Closing the account
Our terms treat a closure request as seriously as the registration itself. We close the account, confirm it by reply, and keep only the records that the law requires.
Before the request is sent
Withdraw what you intend to withdraw, or ask for it to be withdrawn as part of the closure. A withdrawal goes back to the method used for the deposit, and a method must be in your own name. If an identity check has not been completed, we ask for a photo identity document and a recent utility bill with your name and address before any payment leaves the account.
Bonus funds with an open wagering requirement are not part of the withdrawable balance. We recommend finishing or declining the offer first, since an unfinished requirement does not travel with a closed account.
Closure is not self-exclusion
Both are requests to our support team from the registered email address, but they have different purposes. Self-exclusion is a protection measure and takes effect within 24 hours of the message. An ordinary closure is an administrative step and does not by itself place the account under self-exclusion.
Returning after closure
Our terms allow one account per person. A member who returns therefore writes to support from the old registered address and does not open a second account. A duplicate account may be closed and its bets voided under the terms. Write to us before you register again.
If you are considering an offer after returning, review the BigGerz bonus terms before making a deposit.
The life of an account in four stages
| Stage | What we need | Result |
|---|---|---|
| Registration | Name, date of birth, email, password | Account open for play |
| First withdrawal | Photo identity document, utility bill | Payment released |
| Closure | Email from the registered address | Balance paid out |
| Return | Email to support, same address | Request reviewed |
Steps for closing the account
- Complete or decline any active bonus and check the wagering counter.
- Request a withdrawal of the balance to the original deposit method.
- Complete the identity check if we have asked for it.
- Send a closure message from the registered email address to [email protected].
- Keep our reply as the record that the account was closed.
How the account is opened
Registration asks for the details that later match your documents. A member must be 18 or over and may register once. The name on the account must be the name on the identity document, and the email address must be one you can still read, because closure and self-exclusion requests are accepted from it only.
We recommend a password that is not used elsewhere. Passwords are the member’s own responsibility under the terms, and we do not ask for a password by email or chat.
For access from a phone, the BigGerz web app for iPhone and Android guide covers supported browsers and common sign-in faults.
What our terms say about the account
- Registration is not guaranteed, and we may refuse it; the sign-up page is an invitation to treat and not an offer.
- Contact details must be accurate and kept up to date, and false details lead to suspension.
- The password is confidential and is the member’s responsibility.
- An account cannot be sold, transferred or pledged, and funds cannot be moved between accounts.
- We do not give credit for the use of the service.
- Funds credited by mistake remain ours and are removed.
- Automated tools are allowed for standard gameplay only.
Reasons we may close an account
Closure is not only a member’s step. Our terms allow us to suspend or close an account, and to return the funds, where a member has more than one account, supplied false details, used a payment method that is not their own, or used a service that masks location. In such a case we write to the registered address, and any funds that belong to the member are returned. Bets placed in breach of the terms may be voided.
The BigGerz casino UK overview summarises the single-account rules that apply to games, sports bets and payments.
Pending items at closure
- Results are final 72 hours after a wager is decided.
- A withdrawal that has been requested continues to completion.
- A bonus with an unfinished requirement lapses.
- Disputes about a wager must be lodged within three days of the decision, and closing the account does not extend that period.
Records that remain after closure
Closing an account does not erase every record. Transaction and identity data are kept for at least five years from the last transaction or the closure, because anti-money-laundering rules require it. The data is used only for those purposes and for regulatory enquiries.
FAQ: BigGerz
Closure is accepted by email from the registered address. Chat is useful for questions, but the request itself goes by email.
Yes. The full balance becomes available for withdrawal, and the usual minimum for a single payment does not stop it.
Bonus funds with an open wagering requirement are not withdrawable. Finish the offer or decline it before you write to us.
Our terms allow one account per person. Write to support from the old address before you register again.
No. The request takes effect within 24 hours of the message reaching our support department.
A passport, driving licence or national identity card, together with a recent utility bill showing name and address.
At least five years from the last transaction or the closure, as anti-money-laundering rules require.
No. Accounts cannot be sold or transferred, and payments must come from your own methods.